Shipping Policy

At HomeTwilight, we want delivery to be as straightforward as choosing your furniture. Every order is carefully packed and shipped so your pieces arrive safely and on time.

This policy explains where we ship, what shipping costs, and how long delivery takes.

Shipping at a Glance

  • Where we ship: United States only
  • Shipping cost: Free standard shipping on all orders
  • Processing time: 0 to 2 business days
  • Transit time: 3 to 5 business days
  • Total delivery time: 3 to 7 business days
  • Tracking: Sent by email once your order has shipped

Where We Ship

We currently only ship within the United States. At this time, we do not offer international shipping.

Free Shipping

We offer free shipping on all orders. No additional fees are applied at checkout for standard delivery.

Processing Time

All orders are processed within 0 to 2 business days (Monday to Friday).

Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note that orders are not processed or shipped on weekends or public holidays.

Delivery Time

Once processed, orders are shipped via our free shipping method. Delivery times are as follows:

Processing Transit Total
0 to 2 business days 3 to 5 business days 3 to 7 business days

Delivery times may vary based on your location and carrier delays beyond our control (for example, weather or high shipping volume).

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number, so you can follow your delivery.

If you have not received a tracking email within 2 business days of placing your order, please contact us at [email protected].

Delivering Large Furniture

Furniture can be large, so please check that an item will fit through your doorways and into the room where it will be placed, and that access to your delivery address is clear on the delivery day. If you have any concerns about access, please contact us before delivery.

Damaged or Lost Deliveries

If your package is significantly delayed or marked as delivered but not received, please contact us at [email protected] with your order number, so we can help.

If your package arrives damaged, please do the following:

  • Take clear photos of the damaged item and the packaging
  • Contact our customer service team within 7 days of the delivery date
  • Send the photos and your order number to [email protected]

Without photographic proof of damage, we cannot offer a refund, replacement, or credit.

For returns, please see our Refund & Return Policy.

Your Shipping Address

Please ensure your shipping address is accurate before placing an order. We are not responsible for delays or failed deliveries caused by an incorrect address entered at checkout.

Questions

If you have any questions about this Shipping Policy, please contact us: