Frequently Asked Questions

Find answers to common questions about ordering from HomeTwilight. If you cannot find the answer you need, please contact us using the details at the bottom of this page.

Ordering

What does HomeTwilight sell?

HomeTwilight is a furniture store for every room in your home. Our collections include beds, dressers, desks, dining tables, accent chairs, coffee tables, counter stools, and floor lamps. You can browse everything in the Shop or shop by category from the homepage.

How do I place an order?

Add the items you want to your cart, proceed to checkout, enter your shipping and billing details, and complete your payment. Payment is made in full at the time of purchase. After your order is placed, you will receive an order confirmation email.

Shipping and Delivery

Where do you ship?

We ship within the United States only. We do not offer international shipping.

Is shipping free?

Yes. Standard shipping is free on every order.

How long will my order take to arrive?

Orders are processed within 0 to 2 business days, Monday to Friday. Orders placed after the daily cut-off time of 5:00 PM (EST) are processed on the next business day. We do not process or ship orders on weekends or public holidays. Transit takes 3 to 5 business days, so total delivery time is 3 to 7 business days. For full details, please see our Shipping Policy.

How do I track my order?

Once your order has shipped, we will send you a tracking email. You can also track your order on our Order Tracking page using your Order ID and the billing email you used at checkout. Your Order ID can be found in your order confirmation email. If your order has not shipped yet, tracking information may not be available. If you have not received a tracking email within 2 business days of placing your order, please contact us.

Returns and Refunds

Can I return an item?

Yes. Returns are accepted within 30 days of the delivery date. The item must be unused and in its original condition, in its original packaging, including all parts, manuals, and accessories. Proof of purchase is required. Returns are handled by mail only; we do not accept in-store returns. A prepaid return label is included for eligible returns. If a return is due to a wrong order, return shipping cost is the customer’s responsibility, and if a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund. There is no restocking fee, and returns are completely free of charge for items meeting the criteria. For full details, please see our Refund & Return Policy.

When will I receive my refund?

Refunds are processed within up to 7 business days after we receive and inspect your return, and are issued to the original payment method used during checkout.

What should I do if my item arrives damaged or defective?

Please take clear photos of the item and its packaging and contact us within 7 days of delivery, sending the photos and your order details to [email protected]. Claims made after 7 days, or without visual proof, may not be eligible.

Cancellation

Can I cancel my order?

You can cancel your order within 30 minutes of placing it by sending an email to [email protected], including your order number. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Return & Refund Policy. If you entered an incorrect shipping address, please contact us as soon as possible; whether the address can be changed depends on how far your order has progressed. For full details, please see our Cancel Order Policy.

Payment

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase; we do not offer payment plans or installment billing. Transactions are processed through secure, PCI-compliant payment gateways, and we do not store credit card details. Applicable sales tax is calculated and displayed at checkout based on your shipping address. For full details, please see our Payment Policy.

Contact Us

If you have any other questions about our furniture, an order, shipping, delivery, or a return, please contact us: